Terms of Service & Acceptable Use Policy

These Terms govern the use of Certiflo, Senement’s certificate management platform for organizations that create, issue, deliver and verify digital certificates (the “Platform”). They apply to organizations, account holders, administrators and other authorized users. By registering, uploading data, issuing a certificate or using the Platform, you agree to these Terms and the Privacy Policy. If you do not agree, do not use the Platform.

The person creating an account for an Organization must be legally capable and authorized to bind that Organization. Users must be at least 18 years old, unless using the Platform under lawful supervision. Organizations must provide genuine, accurate and current registration and contact details and update material changes promptly.

Certiflo may provide organization/event profiles, participant-data upload and processing, certificate templates, bulk certificate generation, email delivery, verification links and related support or security functions. Features may change as the Platform develops. We grant the Organization a limited, non-exclusive, non-transferable and revocable right to use the Platform for lawful certificate issuance during its account term. The Platform is not a permanent archive or a guaranteed backup service.

The Organization is responsible for ensuring participant data, event details, scores, dates and achievements are accurate, lawful and not misleading; issuing certificates only for genuine attendance, completion, participation or achievement; determining who qualifies for a certificate and ensuring the certificate reflects the actual achievement.

You must strictly adhere to platform integrity standards. You must not issue fraudulent, fabricated or misleading certificates or misrepresent their recognition, status or equivalence to degrees, licenses or professional qualifications.

You must keep credentials confidential, use strong unique passwords, restrict account access to trusted authorized people, review access when roles change, and promptly report suspected compromise or suspicious activity. You are responsible for activity carried out through your account, except to the extent applicable law provides otherwise.

The Organization retains ownership of its User Content, subject to the rights needed to operate the Platform. The Organization grants Senement a limited, non-exclusive, royalty-free license to host, store, process, transmit and display User Content only as reasonably needed to provide, maintain, secure and improve the Services, deliver certificates, enable verification, provide support and meet legal obligations.

The Organization authorizes service emails needed to deliver certificates, verification links and related notifications to the addresses it submits, and administrative emails to its registered contact. The Organization must use valid recipient lists and comply with applicable consent, anti-spam and unsubscribe rules. Email delivery depends on recipient systems, connectivity, spam filters and third-party providers; successful delivery cannot be guaranteed.

Free or sponsored access may be offered at our discretion and may be limited, changed or discontinued. Paid features, pricing, billing cycles and applicable taxes will be shown at purchase or in the relevant plan. Unless applicable law requires otherwise or a specific plan states otherwise, fees are non-refundable. We may change pricing prospectively with reasonable notice.

Senement will use safeguards appropriate to Certiflo’s operation and the data handled. Depending on what is implemented in the live service, these may include access controls, authentication, encryption, logging, monitoring, backups and incident-response procedures. No control should be understood as present unless it is actually deployed. Access to Personal Data is intended to be restricted to authorized personnel with a legitimate need.

We may review platform activity, records or content where reasonably necessary for support, security, fraud prevention, investigation, legal compliance or enforcement of these Terms. We may investigate reports of fake certificates, impersonation, spam, unlawful content or misuse. Users should report suspected abuse with relevant details and evidence to support@gocertiflo.com.

The Organization is responsible for the accuracy and legality of its uploads and for keeping external backups. We may attempt to recover accidentally deleted or lost data where feasible, but recovery is not guaranteed. We are not responsible for failures caused by user error, inaccurate data, internet or email-provider failures, third-party outages, force majeure events or other causes outside our reasonable control, subject to applicable law.

The Organization is responsible for claims arising from its User Content, participant data, certificates, unlawful use, breach of these Terms or infringement of third-party rights, and will indemnify Senement to the extent permitted by law. We will give reasonable notice of a claim and allow the indemnifying party to participate in the defense. Any separate reciprocal indemnity expressly agreed in writing remains applicable.

Each party must take reasonable steps to protect the other party’s non-public confidential information and use it only for the relevant service or legal purpose. This obligation does not apply to information that is public without breach, independently developed, lawfully received from another source, or required to be disclosed by law. Where legally permitted, advance notice will be given of compelled disclosure. Confidentiality obligations continue for three years after termination, or longer where required by law.

These Terms take effect when an Organization creates a Certiflo account or accepts these Terms, whichever occurs first, and remain in effect while the Organization uses Certiflo. An Organization may stop using Certiflo and request account closure through available account settings or by contacting Certiflo Support. Before closure, the Organization should export any certificate records it needs to retain, where export functionality is available.

These Terms govern use of Certiflo, including Organization accounts, participant-data uploads, certificate creation and delivery, verification links, account administration and related support. They are governed by the laws of India, including the Information Technology Act, 2000 and other applicable laws, and the Digital Personal Data Protection Act, 2023 and Digital Personal Data Protection Rules, 2025 to the extent their relevant provisions are in force and apply to the processing or service.

Support, privacy and abuse reports: support@gocertiflo.com.